If you receive any messages to your mail-box with the subject "Returned mail" or "Non-delivered mail", your message is not received by the recipient. This might be caused by two factors.

You may have written the wrong e-mail address. Please check our e-mail addresses on the Contact Us page and try again.

Your e-mail settings may be preventing you from sending e-mails overseas. Some e-mail providers prevent some e-mails being sent abroad. Please check with your e-mail provider for further details.

You may not be able to receive e-mails sent by tcm-shanghai.

The messages may be filtered out by your anti-spam software since you haven't added the tcm-shanghai into your address book. Please add our e-mail addresses to your address book or contact list.

If you use your company's official e-mail server, there may be restrictions on receiving non-registered e-mails. Please check with your system administrator to remove the restriction.

AOL users in particular should ensure their accounts are enabled to receive e-mails from us.